Terms & Conditions

Bespoke Gown Terms & Conditions
Helen Fontaine Gown Terms & Conditions

Bespoke Gown Terms & Conditions

When you book the services for a Denise Wright Bridal bespoke gown, a 20% deposit is required within 10 days of the confirmation letter you receive. You will also need to confirm by email that you have received, read and understood the conditions within the confirmation letter and that the DWB copy of the confirmation letter must be signed by you at your first appointment. The deposit secures DWB services and allows the purchase of your fabrics and work commencement on your gown. DWB also require progress payments, which are outlined in the confirmation letter.

Deposit: Your entire deposit is non refundable once work has commenced on your gown or any fabrics, beads, lace or the such have been ordered. If you decide to cancel your booking prior to any work being commenced or your fabrics, etc, being ordered an administration fee of $100.00 will be deducted from your deposit and the remainder will be refunded.

Progress Payments: Progress payments are required during the gown contruction period. The required payments are outlayed in the confirmation letter that each client receives. 

Cancellations: if you cancel DWB services, for any reason, during the process of your gown being constructed where progress payments have been made you may either pay the balance and still take the gown (finished) or forfeit payments made thus far, as well as the deposit and forfeit the gown also but not pay the balance.

Postponements: If your wedding is postponed for a period of 12 months or less of the original wedding date in your confirmation letter, your dress fittings will be rescheduled and progress payments are to continue as directed by Denise Wright Bridal and must be finalised prior to pick up. If your wedding is postponed for a period of 12 months or more of the wedding date in your confirmation letter or it is postponed indefinitely, you can either pay the outstanding balance and have your gown completed ready for pick up or you can forfeit the gown and all payments that have been made. Any remaining payments do not have to be made.

Design Replicas: If your gown is based on a style from one or more pictures or photographs please be aware that your gown will not be identical due to copyright and the fact that DWB is not the original manufacturer and does not own the patterns. If you are looking for an exact copy DWB suggests you buy directly from the manufacturer. Pictures from magazines and/or websites can only be used for inspiration only. DWB does not make cheap, knock off versions

Payment Methods: Direct Bank Deposit or Cash. 

Helen Fontaine International Gown Terms & Conditions

A deposit payment of 50% is payable before your gown is ordered. Note: Deposit is non-rufundable once your gown has been ordered. The balance is payable when the dress arrives.

Once your gown has been ordered by us from the manufacturer there are no refunds or returns regardless of reason so please choose carefully and ensure that this is the gown for you.

Up to 4 months layby is available for the balance for which monthly payments are required.

DWB does not offer mail order for Helen Fontaine International Gowns i.e - you will need to make an appointment at the DWB studio to be measured for the most appropriate size to be ordered.
Gowns may still require alterations in order to fit you properly. Cost of alterations is not included in the price of the gown.

Denise Wright Bridal can not guarantee that every dye lot is exactly the same as an in stock sample gown.

A minimum of of 16 weeks is required from the time the deposit is paid to get your gown into stock otherwise a "rush fee" is payable.

Prices may be subject to change without notice.